Shipping policy

At our online store, we believe that shipping is an essential part of the customer experience. We aim to provide a smooth and hassle-free shipping process to ensure you receive your orders on time and in excellent condition. This policy outlines our shipping guidelines to help you understand what to expect when placing an order with us.

Processing Time

We process orders from Monday to Friday, usually taking 2-5 business days to process your order. Once your order is processed, we will send you an email notification with your tracking number.

Shipping Rates

We offer competitive shipping rates for both domestic and international orders. Our shipping rates are based on the weight and size of the package and the destination country. You can see the shipping costs during the checkout process before completing your purchase. Please note that shipping costs are non-refundable. We offer a competitive free shipping option for orders above an amount for different countries. 

Delivery Time

Our delivery time frame varies depending on the destination country and the shipping method chosen. For domestic orders, the delivery time is usually 2-5 business days. International orders may take longer, depending on the destination country and customs clearance. We offer standard shipping; check out with your mailing address. 

Customs and Duties

For international orders, please note that customs and duties may apply to your order. These charges are the customer's responsibility and are not included in our shipping costs. We recommend you check with your local customs office to determine the customs and duties that may apply to your order.

Shipping Restrictions

We currently do not ship to some countries due to shipping restrictions. We apologize for any inconvenience this may cause.

In summary, we are committed to providing a seamless shipping experience for our customers. Our shipping rates are competitive, and we offer different shipping methods to suit your needs. Please note that customs and duties may apply to your international orders, and we do not ship to some countries due to shipping restrictions. If you have any questions or concerns about our shipping policy, please contact us at info@sabrinagoh.com