Exchange & Return
- How do i make an exchange & return for my purchase online?
1. Singapore online purchase
We accept exchange and refund only on clothing regular priced item(s) within 14 days after purchase through mail returns or exchange via our store @ Raffles City with your original receipt. If you would like to exchange size or style, please email to our customer service at email@example.com.
Exchange only made available if the size or style is available. Otherwise, you can choose to exchange with another design. Please note the delivery fees of exchanging item is borne by shipper.
After received your return item in original packaging with the tag on, unwashed, unaltered, unworn with the original receipt and payment slip, then we will arrange to ship out the item for exchange.
In the event that the item is unable to exchange or due to damage or defect, we will refund and the process will take 7-14days after the day of return.
2. International purchase
We accept exchange and refund on clothing regular priced item(s) only within 30 days of purchase through mail returns only. Please email to our customer service to firstname.lastname@example.org for exchange and refund matters.
3. Refund as store credit
All exchange or refund will be done in the form of store credit. You can use the store credit to exchange the item via online or in our store @ Raffles City. Please note that balance credit will not be refunded if the exchange item price is lower. However, you can use the credit to purchase anything in store or online in future.
4. Sale Item
Sale item is strictly not refundable, please make sure you have select the right item before you check out. However, we are extending exchange for sale item should the size does not fit nicely. Please write in to our customer service at email@example.com for exchange matters. The exchange can be done via post or at our Raffles City/ Paragon Stores.
5. Face mask
- Due to hygiene concerns, used/ tried face mask is strictly not exchangeable and not refundable. Please make sure you have select the right item before you check out.
- Each reusable mask can be washed up to 30 times. Hand wash the mask and air dry, do not wring or machine wash the mask.
- We offer 1 time complimentary light repair for loose string, loose stopper and mouldable nose metal within 3 months from purchase date. If you need the repair service, please email to firstname.lastname@example.org for assistance.
- Light repair services do not include the following:- replacement of string length and material of string, mask size alteration, mask alteration, replacement of fabrication, mask stopper replacement. The replacement of the services above is chargeable.