Exchange & Return
- How do i make an exchange & return for my purchase online?
1. Singapore purchase
We accept exchange only within 14 days after purchase through mail returns or exchange via our store @ Raffles City with your online order receipt. If you would like to exchange size or style, please email to our customer service to email@example.com.
Exchange only made available if the size or style is available. Otherwise, it will be refund as store credit. Please note the delivery fees of exchanging item is borne by shipper. After received your return item then we will arrange to ship out the item for exchange.
2. International purchase
We accept exchange only within 30 days of purchase through mail returns only. Please email to our customer service to firstname.lastname@example.org for exchange matters.
3. Store credit
All exchange will be done in the form of store credit. You can use the store credit to exchange the item via online or in our store @ Raffles City. Please note that balance credit will not be refunded if the exchange item price is lower. However, you can use the credit to purchase anything in store or online in future.
4. Sale Item
Sale item is strictly no exchange and refund. Please make sure you have select the right item before you check out.